At Ursula UV, we are committed to providing you with the highest quality products. If for any reason you are not satisfied with your purchase, we offer a straightforward return and refund process.
1. Return Eligibility
We accept returns only in cases where the product is damaged or faulty upon arrival. If your product meets these conditions, please contact us immediately.
2. Return Process
To initiate a return, you must notify us within 1-3 days of receiving your order. You can reach out to us via email at [email protected] to report the issue and request a return. Please provide your order number and a brief description of the issue.
3. Return Instructions
Once we receive your return request and confirm the issue, we will provide instructions for returning the product. Please ensure the product is in its original condition, including any packaging, accessories, or documentation that was included.
4. Refund Policy
After receiving the returned item and confirming the damage or fault, we will process a full refund. Refunds will only be processed to the Cash on Delivery payment method. The refund will be issued within 1-3 days after we confirm the return and the issue.
5. Non-Returnable Items
Please note that we do not accept returns for products that:
Have been used or damaged by the customer.
Are returned after the specified return period.
6. Shipping Costs
Shipping charges for returns due to damage or fault are on us. If the return is not due to a product issue (e.g., change of mind), the customer will be responsible for any return shipping fees.
7. Contact Us
If you have any questions or need assistance with the return and refund process, please don’t hesitate to reach out: Email: [email protected]